AVON - Assistance

How to Shop

Shopping online is easy!

• Click a main category such as "makeup".

• Select a product category. By clicking "lips" you will arrive at a page featuring all products for lips.

• To browse our lipstick products only, click "lipsticks."

• You may purchase products from this list by setting the quantity (and possible version) and click the "buy" button.

• Your shopping bag, on the left of the page, will display the product(s) added and currently in your shopping bag.

• It is also possible to view more information for a single product by clicking the product image or name or click the "More info..." link.

• This will display the full product information and you can also purchase the product from this page.

Select quantity:

• Click the arrow on the pull down menu to select the quantity you want. You will need to place additional orders for product quantities greater than offered in the pull down menu. For some products, you can type in the quantity directly in the box.

Select version:

• On products with multiple fragrances, shades or sizes, you will need to first select the version you want. Then select the quantity as described above.

Add products to your shopping bag:

• To order, click on the "add to shopping bag" icon below.

• Your shopping bag, on the left of the page, will display the product(s) added and currently in your shopping bag

• You may click "view bag" to see the full contents and details of your shopping bag or click "checkout" to complete your purchase.

Shopping bag

• At any time you can see "Your Bag" on the left side of the page.

• You will see all your items, prices and the merchandise total. This total does not include sales tax or shipping charges.

• You will also be able to change a quantity or remove items from your bag.

Ready to buy your products?

• Click "Checkout" button in shopping bag.

• If you are a registered A-List member and are currently logged in, you will be brought straight to the "Review & Payment" page.

• If you are a registered A-List member and not currently logged in, you can log in at this time and will be brought to the "Review & Payment" page.

• If you are not an A-List member, you can at this time join by clicking the "Join A-List" button. You will need to enter your personal details which will be stored in the A-List. Future shopping will be easier. After registration you will be brought to the "Review & Payment" page.

• You can also complete purchase as a guest shopping. Click "Checkout" and enter the necessary details for delivery.

Billing and Shipping information

Please Note: You must have both a shipping address and credit card billing address within the Canada.

• Verify address details are correct.

• You may change the shipping and/or billing address.

• You can also enter gift card information or enter a coupon code.

• You can also change the shipping method, which by default is Regular Delivery.

International Orders

• At this time, we are unable to ship orders outside of Canada. You must have a shipping address within Canada.

Secure Transactions:

• Your privacy is extremely important to us. Avon has taken thousands of orders over the Internet. Using SSL technology we ensure the security of your personal information and will never share it with outside parties. We've provided a link to our security and privacy policy and invite you to read it.

Payment:

• Your total, including any shipping and handling charges and estimated tax will be displayed.

• Select the credit card you wish to use and enter all required information.

• Click on the "Complete Purchase" button to submit your order.

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FAQ

When will my credit card be charged?
Your credit card will be charged when the items are shipped. If a product is not available when your order is processed, we will remove the item(s) from your order and only charge you for the items that have actually shipped.

What confirmation will I get?
You will receive your order number on the screen as well as an e-mail confirmation within 48 hours (or 2 business days) of placing your order online.

What if I have a problem with my order?
Please email us or call us toll free at 1-800-265-2866 from Monday to Friday between 9:00am and 7:00pm (E.S.T.). A Customer Service Specialist dedicated to our on-line customers will be happy to assist you.