| POLICY REGARDING THE COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION |
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| At Avon Canada Inc. (hereafter "Avon"), respecting your privacy is
very important to us. Although obtaining information on our Customers and
Independent Sales Representatives allows us to offer a quality service,
suited to their needs, our Customers’ and Independent Sales Representatives’
trust remains our priority. This policy has been prepared to assert our
commitment to protect the confidentiality of information concerning our
Customers and Independent Sales Representatives, and to inform you about
our practices relating to the collection, use and disclosure of information
communicated to Avon. |
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| Consent |
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| IN AGREEING TO COMMUNICATE PERSONAL
INFORMATION TO AVON OR ITS SERVICE PROVIDERS AND MANDATARIES,
YOU GIVE US THE AUTHORIZATION TO COLLECT, USE AND COMMUNICATE SUCH
PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY, AND AS AUTHORIZED
OR REQUIRED BY LAW. You may refuse or withdraw your consent with regard
to some specific purposes at any time, by contacting the person in charge
of confidentiality at Avon. If you refuse or withdraw your consent,
we may no longer be able to supply or continue to supply certain products,
services or information which could be of use to you. |
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| Collection of Personal Information |
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| Occasionally, Avon collects personal
information from its Customers and Independent Sales Representatives,
such as name, age, gender, account number, address, telephone number,
electronic address, as well as information relating to billing records
and accounts, information for the purpose of supplying services and
information pertaining to operations derived from our mutual relationship. |
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| Reasons for Collecting Your Personal Information |
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Generally, Avon collects, uses
and discloses personal information concerning Customers and Independent
Sales Representatives for the following purposes:
- to make sound decisions regarding your various requests;
- to promote and market products, goods and services through, among other means, direct marketing and Internet;
- to answer your questions concerning your account and file;
- to meet legal and regulatory requirements;
- to manage and develop the Company’s business and operations;
- to provide products, goods and services best suited to your needs,
interests and situation by making personal information available to Avon’s
employees, its partners and product and service providers.
Personal information will be used for the above-mentioned reasons and in
certain circumstances where Avon considers it necessary and appropriate
to collect and disclose personal information, in accordance with the law
and while ensuring that the disclosure of personal information shall be
limited to that which is necessary, according to circumstances.
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| People to Whom We Disclose Personal Information |
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| Avon may transfer personal
information, on a limited basis, to service providers, collection agencies
and other third parties acting as mandataries of Avon, to manage the
Company’s business. Currently, Avon does not rent nor sell to third
parties lists of Independent Sales Representatives or Customers.
In the event that Avon were to decide to exchange such information for
commercial agreement purposes, we will give you a reasonable opportunity
to refuse transfer of personal information. |
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| Avon Canada's Commitment |
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By means of this policy, Avon is
committed to:
- limit the collection and use of personal information on its Customers
and Independent Sales Representatives to what is necessary for the fulfillment of the above-mentioned purposes;
- limit access to this information to those Avon employees whose duties so
require;
- not disclose personal information on our Customers and Independent Sales
Representatives to a third party except with our Customers’ and Independent
Sales Representatives’ prior consent or as required by law, or when it is
necessary to deliver products and services;
- allow our Customers and Independent Sales Representatives to contact us,
at any time, to request having their name removed from soliciting lists for
commercial purposes;
- demand that any organization, to whom we may give information for the
purpose of providing services, and/or any partners with whom we collaborate,
adhere to our privacy standards;
- ensure the accuracy of personal information used and/or correct it,
if necessary;
- maintain an appropriate level of physical, procedural and technical
protection in its offices and premises reserved for storage of information in order to minimize risks of any form of unauthorized access, disclosure, reproduction, use or modification of personal information.
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| Personal Information and Our Web Site |
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Personal information is collected
when, for example, an individual buys products, completes a form or
survey online, or enters a contest. This information is collected,
used and disclosed in accordance with terms provided in this policy.
However, any individual may indicate his/her refusal to receive non solicited
electronic information.
During user interaction with one of Avon’s Web sites, we may store
information using a browser feature called "cookie" or similar file
automatically downloaded to your computer. Cookies allow us, among other
things, to adapt a Web site or advertisement according to your interests
and preferences. Rest assured that cookies are safe to use. They are not
programs that can be used to damage files, and they cannot be used to collect
personal information. If you do not wish to receive cookies or to have them
stored on your system, most Internet browsers will allow you to erase cookies
from your hard disk, to avoid having them stored or to activate a warning
before the system stores them. Please refer to instructions concerning your
browser or your help screen to find out more regarding these features.
Avon has no intention of collecting personal information from children.
If a parent or legal guardian, after communicating such information,
wishes to eliminate it from our files, he/she may do so by contacting
us at the e-mail address or phone number shown at the bottom of this
policy statement.
We cannot ensure the protection of personal information that you
provide to a third-party site, to or from any of Avon’s Web sites,
since these third-party sites are owned and operated independently.
These third parties may have their own confidentiality and data collection
practices, that are beyond our control. Any personal information provided
by you to these third-party sites will be regulated by their own
confidentiality policy, if applicable. Avon is not responsible nor liable,
under any circumstances, for these third parties’ practices, actions or
policies regarding their sites, and cannot be held accountable for the
content and confidentiality practices of these sites
We are aware that you may have concerns with respect to the protection
and confidentiality of your personal information including,
in matters related to the purchase of goods, your credit card and
your billing address. Therefore, we have taken appropriate measures
to protect and safeguard this information. If you are registered with
us, all information regarding your online account is protected by a
password that you have chosen. Access to your online account requires
your user name and password. We recommend you do not disclose to anyone
your user name and password because, ultimately, you are responsible for
the confidentiality of this information. Furthermore, regarding your
credit card information, we protect your transactions with a technology
called Secure Sockets Layer – SSL. If your browser includes this feature,
and most browsers are set up this way, your sensitive information will
automatically be encrypted before being sent over the Internet.
You should also be aware that information regarding your credit
card is only used to finalize your transactions with us.
No data transmission over the Internet is 100% secure. Although we are
taking necessary measures to protect your personal information,
we cannot guarantee the security of information that you are transferring
to us and you do so at your own risk. Once we receive your transmission,
we will take necessary measures to ensure its security on our systems.
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| Access to Your File |
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| You can have access to your
individual file information at any time to check accuracy of the
information and have it rectified as appropriate by contacting us
through one of the means hereinafter described. |
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| Amendments to This Policy |
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| Avon reserves the right to modify
this policy at any time, and to issue the new policy with amendments through
its Web sites, or by any other means. Any amendments to this policy will be
made according to the law in effect. Continuing to provide personal
information to Avon or using its Web sites, or placing orders, after
amendments to the policy have been posted, will be considered an implicit
agreement with modifications made to the policy. |
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| Contact Us |
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| If you have any questions or
comments regarding our policy, or would like to inform us about your
preferences regarding personal information, you can E-mail us at
montreal.cpo@avon.com, or call at (514) 630-8376, or write to the following
address: Chief Privacy Officer, 5500 Trans-Canada Highway, Pointe-Claire,
Québec H9R 1B6. We will answer your written request within thirty (30)
days of its receipt. |
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